Hi, just wondering if there is a way to change the title of a ticket? I get a lot of requests with very vague subject lines and would like to be able to identify issues from the ticket queue views... Thanks, Bryn Millar - Systems Administrator Lotus Notes and Incite Support Thiess John Holland 07 3170 1706 - 0432 409 254 _____________________________________________________________________ IMPORTANT - This email and any attachments may be confidential and privileged. If received in error, please contact Thiess and delete all copies. You may not rely on advice and documents received by email unless confirmed by a signed Thiess letter. This restriction on reliance will not apply to the extent that the above email communication is between parties to a contract and is authorised under that contract. Before opening or using attachments, check them for viruses and defects. Thiess' liability is limited to resupplying any affected attachments.