I'd suggest splitting the ticket to converse with the supplier. On Mon, Mar 7, 2011 at 6:17 AM, Fernando Frediani (Qube) < fernando.frediani@qubenet.net> wrote:
Hi folks
I have been running OTS for years here without smoothly. Recentlly we wanted to give our customer access to the Customer interface, however faced an issue that perhaps some of you can advise about.
When a ticket is opened by the customer on the course of the conversation we send emails internally tor to our suppliers for something related to the resolution of that ticket, without of course including the customer’s email.
If the customer logs in on the Customer interface he can see those emails. Any chance that can be hidden or filtered to only those emails which includes his email address or a group of emails from people from the same customer’s company ?
Thanks
Regards,
*Fernando Frediani*
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