Hi Sunjay,<br><br>This is currently not possible in OTRS. either you are an admin, or you aren&#39;t, there&#39;s no granularity in that.<br>But please feel free to log it as an enhancement request via <a href="http://bugs.otrs.org/">http://bugs.otrs.org/</a> !<br>
--<br>Michiel<br><br><div class="gmail_quote">On Thu, Sep 17, 2009 at 3:41 PM, Kaul, Sunjay <span dir="ltr">&lt;<a href="mailto:sunjay.kaul@capgemini.com">sunjay.kaul@capgemini.com</a>&gt;</span> wrote:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">









<div link="blue" vlink="purple" lang="EN-US">

<div>

<p>Hi,</p>

<p>Has somebody tried setting up a role-based hierarchy in
OTRS?</p>

<p>My basic requirement is to have a Central Admin who just
creates a Queue and an Admin for that Queue(Queue Admin). Once this is done,
the Queue Admin creates users, customers, sub queues, services and slas for the
Services. Is this possible?</p>

<p> </p>

<p>Appreciate any help on setting this up. </p>

<p><span style="font-size: 10pt; color: black;">Regards,</span></p>

<p><span style="font-size: 10pt; color: black;">Sunjay </span><span style="font-size: 12pt; font-family: &quot;Times New Roman&quot;,&quot;serif&quot;;"></span></p>

<p> </p>

</div>

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