I have managed to put in the relevant queues in the New Tickect window and I tried to put the third queue but it did not allow me to, this is what I have put in $Self-> {'CustomerPanelOwnSelection'} = { 'Second Queue' => 'Helpdesk' 'First Queue' => 'Business Support' }; And I get the error below Error: Need TicketID! Comment: Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.7 OS: linux Time: Tue May 9 09:45:52 2006 Message: Need TicketID! Traceback (17212): Module: Kernel::System::Ticket::Article::ArticleCreate (v1.94) Line: 84 Module: Kernel::Modules::CustomerTicketMessage::Run (v1.3) Line: 311 Module: Kernel::System::Web::InterfaceCustomer::Run (v1.6) Line: 677 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_customer_2epl:: handler (v) Line: 47 Module: (eval) (v1.36) Line: 203 Module: ModPerl::RegistryCooker::run (v1.36) Line: 203 Module: ModPerl::RegistryCooker::default_handler (v1.36) Line: 169 Module: ModPerl::Registry::handler (v1.99) Line: 30 _____ From: Mamakwa M. Sefiri Sent: 08 May 2006 12:25 PM To: 'User questions and discussions about OTRS.org' Subject: Queues on New Ticket Is it possible to show the queues on the TO field, on the new ticket window. I tried to find clues on the manual. Thanks Mamakwa