Re: [otrs] Apache::Reload Module error - Solved

Hi, thanks for your reply. I checked all the modules and it seemed to be right. One thing about perl modules in debian, you can and should install them using aptitude (at least those that are availabe), ex. aptitude install libpdf-api2-perl, aptitude install libnet-ldap-perl, everything seems to be ok on that part although i experimented a few things so not completly sure The thing that was not working was a single "if" in otrs2.conf: PerlModule Apache2::Reload PerlInitHandler Apache2::Reload </IfModule> I remove the if and the modules load withou problem and now the package manager works ok. Thanks. -- Pete On Mon, Jul 13, 2009 at 5:30 PM, Marco Vannini wrote:

On my fedora I had to install all the perl modules via CPAN. Than you should pay attention to apache conf.d script loading order too (it is loaded in alphabetical order). To chek, download support assestment package and/or $OTRS_HOME/bin/otrs.checkModules MV

On Mon, Jul 13, 2009 at 5:57 PM, Pete wrote:

...

Hi

i'm having trouble with an error that i expect might have occured to others.

I'm running Debian lenny (5.0) up-to-date and installed the OTRS2 package.

I'm having however a problem wich i could not overcome yet although i think i found some info about it, unfortunately in German.

I've installed libapache2-reload-perl and also libmodule-refresh-perl. When i check the packages everything seems to be properly installed.

Here it goes: When i select package manager i get the following error about apache reload.

Can someone give me some pointers on how is this solved ? Thanks. Pete

[ OTRS ]         xxxxxxxxxxxxxxxxxxxxxxxx              16:16:13 - 07/13/2009

Error: Sorry, Apache::Reload or Apache2::Reload is needed as PerlModule and ". [..] Comment: Bug Report:

Message: Sorry, Apache::Reload or Apache2::Reload is needed as PerlModule and ".                            "PerlInitHandler in Apache config file. See also scripts/apache2-httpd.include.conf!

Traceback (27021):   Module: Kernel::Output::HTML::Layout::Error (v1.51.2.10) Line: 1146   Module: Kernel::Output::HTML::Layout::ErrorScreen (v1.51.2.10) Line: 1126   Module: Kernel::Modules::AdminPackageManager::Run (v1.46.2.3) Line: 66   Module: Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 670   Module: ModPerl::ROOT::ModPerl::Registry::usr_share_otrs_bin_cgi_2dbin_index_2epl::handler (v) Line: 47   Module: (eval) (v1.81) Line: 204   Module: ModPerl::RegistryCooker::run (v1.81) Line: 204   Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: 170   Module: ModPerl::Registry::handler (v1.99) Line: 31

"> Traceback:      ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: linux Time: Mon Jul 13 16:16:13 2009

Message: Sorry, Apache::Reload or Apache2::Reload is needed as PerlModule and ".                            "PerlInitHandler in Apache config file. See also scripts/apache2-httpd.include.conf!

Traceback (27021):   Module: Kernel::Output::HTML::Layout::Error (v1.51.2.10) Line: 1146   Module: Kernel::Output::HTML::Layout::ErrorScreen (v1.51.2.10) Line: 1126   Module: Kernel::Modules::AdminPackageManager::Run (v1.46.2.3) Line: 66   Module: Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 670   Module: ModPerl::ROOT::ModPerl::Registry::usr_share_otrs_bin_cgi_2dbin_index_2epl::handler (v) Line: 47   Module: (eval) (v1.81) Line: 204   Module: ModPerl::RegistryCooker::run (v1.81) Line: 204   Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: 170   Module: ModPerl::Registry::handler (v1.99) Line: 31 --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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-- Pete