Alan,  Notifications from the admin interface is where agent and customer notification email are listed.  Select your language and Owner and make the wording as you wish and submit.  There are other valuable notifications in that same section.  The Queue to which an Agent is a member must be highlighted in their Preferences on the right, as well as New Ticket notification=Yes in the middle.  If you wish the Agent be notified when a ticket is Moved to their queue, the Move notification at the bottom center must also be Yes.  Click Update underneath each selection as you make the changes.

 

>>> Alan McKay <alan.mckay@gmail.com> 7/28/2009 1:03 PM >>>
Hey folks,

I was just about to send out an email to my internal customers
announcing our new system, when it struck me that it does not send an
email to a person when a ticket gets assigned to them.

I'd like that very much.

Googling does not turn up much of anything for me.

Can someone help?

thanks,
-Alan

--
“Don't eat anything you've ever seen advertised on TV”
         - Michael Pollan, author of "In Defense of Food"
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