I need some help restoring OTRS. I have an old config that I would like to put on a test server and then upgrade. I'm not sure what version of OTRS it was running. 1) how do I find this out 2) when I use the restore script, I come up with these errors: [root@helpdesk ~]# /opt/otrs/scripts/restore.pl -b /home/andrew.meyer/ -d /opt/otrs/ Restore /home/andrew.meyer//Config.tar.gz ... DBI connect('database=otrs;host=localhost;','otrs',...) failed: Access denied for user 'otrs'@'localhost' (using password: YE .pm line 256 ERROR: OTRS-Restore-10 Perl: 5.10.1 OS: linux Time: Tue Jul 16 00:35:00 2013 Message: Access denied for user 'otrs'@'localhost' (using password: YES) Traceback (14115): Module: Kernel::System::DB::new (v1.144) Line: 227 Module: /opt/otrs/scripts/restore.pl (v1.14) Line: 90 Restore /home/andrew.meyer//Application.tar.gz ... create MySQL [root@helpdesk ~]# What am I doing wrong? I've tried changing the mysql options for the user to allow ALL permissions, but it doesn't like that. Thank you, Andrew Meyer.