>> We have some tickets that were closed but after a couple of days
>> there some issues came up. I would like to re-open the tickets and
>> finish them correctly.  
>>
>
>Do you mean that the customer sent further mails or do you just want to add something?
>In the second case I would suggest you to search the tickets via the utilities page.
>Then you can lock the tickets and add a note.
>
>Lars

Well adding notes would be a partial solution, but we need to keep track of the status again when the issue doesn't appear to be resolved.... The 2c from Mattew in a message later makes me wonder if we really want to re-open the tickets. I think I better instruct everyone not to close tickets to soon but put them on auto close and open a new ticket for a problem that isn't fixed afterall. They just have to put in a reference to the older ticket IMO.

Regards,

Jorick Astrego
IBM Certified System Administrator - Lotus Notes and Domino

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