Is this configurable by queue, or system wide? -----Original Message----- From: Martin Edenhofer [mailto:martin@edenhofer.de] Sent: Wednesday, September 17, 2003 7:28 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] setting queues for auto-close? On Mon, Sep 08, 2003 at 01:13:53PM -0700, Seth Brundle wrote:
How does one set a queue so that when it is responded to, the default state is 'closed-succesful' instead of 'open'?
I'm not sure, but maybe you are looking for that Kernel/Config.pm option: $Self->{DefaultNextComposeType} = 'closed successful'; And the pre selected ticket state will be 'closed successful' (not 'open') by composing an answer. Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "The number of Unix installations has grown to 10, with more expected." The Unix Programmer's Manual, 2nd Edition, June 1972 _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/