[otrs] FW: Create new item in agent intreface

4 Mar 2011

      Hi there, thanx for the help so far!!!!

Id like to know if the input boxes that appear (6) when u enable freetext in agent interface can be deleted or hidden becouse I really dont need them and I dont want people to write down there.

Please Help!

From: reced13@msn.com
To: otrs@otrs.org
Subject: RE: [otrs] Create new item in agent intreface
Date: Thu, 3 Mar 2011 14:59:11 -0300

Hi there!
I could create an option like this:

BASE

Llave:
Valor

Clasificacion:
 - HW Normativo Sistemas 

:

:

:

Id like to choose just an option in "Clasificacion", I dont need the 6 text boxes that always appear. 
Is there a way to delete or not show them??  I was looking for it all morning and couldnt find it.

Thanks in advance.
...
From: nils.leideck@leidex.net
Date: Thu, 3 Mar 2011 00:31:17 +0100
To: otrs@otrs.org
Subject: Re: [otrs] Create new item in agent intreface
Dear Alan,
these FreeTextFields needs to be enabled in every View where they should appear.
E.g. Frontend::Agent::Ticket::ViewNote
Cheers, Nils
On 02.03.2011, at 22:33, Alan Creed wrote:
...
Hi 
Where can i enable the fields?, cant find that option
Thanx in advance
Enviado desde mi iPhone
El 02/03/2011, a las 18:27, Nils Leideck  escribió:
...
Dear Juancho,
ok, the second is not required beacuse you just have one key = “Product”, so there is no need for a default selection. right? ;-)
This is the first step I described, did you do the second step as well?
Cheers, Nils
On 02.03.2011, at 19:03, Juancho - wrote:
...
The configuration is as follows:
Opciones de Configuracion: Ticket -> Core::TicketFreeText
...
From: nils.leideck@leidex.net
Date: Wed, 2 Mar 2011 17:08:35 +0100
To: otrs@otrs.org
Subject: Re: [otrs] Create new item in agent intreface
Dear Juancho,
can you post you configuration details?
Cheers, Nils
On 02.03.2011, at 16:08, Juancho - wrote:
...
Hi, Ive done what you've said already but doesnt work. When I create a new ticket (agent interface), theres no new combo or field. Any suggestions?
> From: nils.leideck@leidex.net
> Date: Tue, 1 Mar 2011 20:23:52 +0100
> To: otrs@otrs.org
> Subject: Re: [otrs] Create new item in agent intreface
> 
> Dear Juancho,
> 
> TicketFreeTextFields are for the Customer AND the Agent interface.
> 
> 1. Declare the TicketFreeField in SysConfig -> Ticket -> Core::Ticket::FreeText
> 2. Enable the relevant fields per view (no matter if customer or agent interface - use SysConfig)
> 
> On 01.03.2011, at 20:13, Juancho - wrote:
> 
>> Am trying to create a new option in Agent Interface in wich I could assign a number or string like: "hardware" or "DB", after receiving the ticket, to add a new clasification.
>> 
>> Is there an option to do that?????
>> The freetext one seems to be just for customer interface!
— 
Nils Leideck
http://webint.cryptonode.de / a Fractal project
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Nils Leideck
http://webint.cryptonode.de / a Fractal project
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