Hi! As a sidenote, you can configure where you want to store the attatchments that come with your mails in Config.pm, take a look at: http://doc.otrs.org/1.3/en/html/performance-tuning.html I use filesystem to have better control over the database and to be able of working faster with it (backups, querys, etc). Around 90% of the tickets we have come without attatchments, and they are not so important for us, but maybe they are vital for you. Bye! On 2 Mar 2005 at 9:09, Jack Doyle wrote:
They are stored in the database as articles on the ticket. If I understand right, the email comes in, and an article is created. The email itself isn't saved, I don't think. But the content of the email becomes the article.
----- Jack Doyle, Network+ Systems Operations Specialist Lewis-Gale Clinic Information Systems
-----Original Message----- From: Rudi Kramer [mailto:rudi.kramer@gmail.com] Sent: Wednesday, March 02, 2005 2:21 AM To: otrs@otrs.org Subject: [otrs] Where are the emails stored?
Good Morning
My apologies if this question has already been asked and answered but where exactly does OTRS store it's emails on a linux fedora server?
Thanks Rudi _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? http://www.otrs.de/
--- Victor R. Rodriguez Departamento de Sistemas Valoraciones del Mediterraneo, S.A. ---