Dear Sir,
Thank you for response.I did not found any errors in log file.
Is i am following correct procedure or not as mentioned in my previous mail?.
Note: 1. I found help for using virtual host for single instance of OTRS. There they used it for configuring three virtual hosts
one for customers ,other for agents and rest for faq.
2.I did not find any help for using multiple OTRS instances in a single apache server.
Please let me know the detailed procedure to meet my requirements.Thank you
Regards,
C Naresh Reddy
________________________________
From: Gerald Young
I need to setup two instances (let us say one for www.abc.com and the other for www.pqr.com (sister company of abc) ) of OTRS in single Apache Server. Nothing should be shared between two instances.I want two instances because some of my customers and agents are part of both companies where they must be isolated (when they logs in to www.abc.com they must only have rights to view 'abc' company tickets only ,not 'pqr') at each company level.
I tried below but no luck. 1.I have created one more inatnce of OTRS named as UTS
2.I have changed below files accordingly > scripts/apache2-httpd-new.include.conf > scripts/apache2-perl-startup.pl > Kernel/Config.pm 3.I did configured Virtual Host (name based) 4.I added ServerNames (www.abc.com,www.pqr.com) to hosts file of windows.
Note: I followed below links http://blog.otrs.org/2010/08/11/how-to-run-multiple-mod_perl-supported-otrs-... http://www.linuxquestions.org/questions/linux-server-73/virtual-host-multipl...
when i did above settings my apache server is unable to start.Please let me know the procedure to meet above requirements. Thank You
Regards, C Naresh Reddy
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