On Fri, Apr 02, 2004 at 12:07:36PM +0200, Ingvar Hagelund wrote:
* Ingvar Hagelund
Now, what we want is that a customer user with one CustomerID should be able to access all tickets from all other customer users with the same CustomerID, if he is member of the appropriate groups.
* Martin Edenhofer
Just give the customer users/group the same customer id. Each customer will see all ticket with the same customer id in customer panel.
We already did this.
We found the "error" though - a little obscure one too: For testing, we used some test customer users which had same email-adress as an admin user. It seems this made otrs a bit confused. When we applied customer user accounts with uniq addresses, the problem went away.
Is this a bug? You choose.
Normally the email-address isn't important. Just the customer id. I can't reproduce your problem. .) But it's fine to hear that it's working now. :)
Ingvar
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