Well , I found some variables that could be useful : *Session: 103882a27cd3c58fc1029c3e4088ab94d0* [ LastNavBarName = Ticket ] [ LastScreenOverview = Action=AgentTicketQueue&QueueID=32 ] , I think this is the Queue the user was last busy with [ LastScreenView = Action=AgentTicketZoom&TicketID=312013 ] , and this the ticket he was busy with [UserFirstname = Karabo ] [ UserID = 57 ] Now just to get that info into a more user readable format ;) Peter van Beugen wrote:
I also would love a Real Time Monitor function. I searched and looked in de OTRS tables, but could not find usefull, readable info. Anyone??
Regards, Peter van Beugen
-----Oorspronkelijk bericht----- Van: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Namens Danie Verzonden: woensdag 30 augustus 2006 10:41 Aan: Otrs Onderwerp: [otrs] Session Management as Real Time Monitor?
Hi ,
Is it possible to use the Session Management functionality in the Admin section , to for instance get real time stats on what agents are currently doing?
I think this would be a great feature for Managers etc , has anyone looked into a more GUI driven Session Manager or Real Time Monitor?
TIA
Danie _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? =http://www.otrs.com/