Hi,
Install the MasterSlave Package.With this package you can link the ticket of
same nature,and handle it collectively. Once the Master ticket get closed
all slave ticket get closed automatically and the solution text for the
master ticket will also sent to the all customer of slave ticket.
Regards
Sourabh Sarwate
On Fri, Feb 26, 2010 at 5:26 AM, Otrs Customer
Hi all, I'm trying to figure out the way how I can propagate tickets from one queue to another. Let me explain...in our company we have several different builds which are used by different customers... for example customer A has build 1.2, customer B has build 1.3 - which is an improved version of 1.2 Now the customers have different queues for submitting their tickets and when customer from build 1.2 submits a bug ticket then this ticket sometimes MUST be propagated to 1.3 because 1.3 sometimes contains the same bugs. So is there an easy way how to do this ticket propagation between the queues ? Or do I have to create a brand new ticket in the particular every time this happens ? THanks a lot Cheers johnny
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