RE: [otrs] [Need Help] Customize Ticket

Were is the README.dtl file? I noticed that all reference to dtl has been removed from the admin guide. Gary Davis GM PSIC Lab Manager -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Laurent GALAIS Sent: Monday, October 17, 2005 12:54 PM To: User questions and discussions about OTRS.org; User questions and discussions about OTRS.org Subject: Re: [otrs] [Need Help] Customize Ticket Thanks for the quick answer, I will take a look at that. Laurent At 03:32 AM 10/17/2005, Eric Brayet wrote:

Bonjour,

Take a look at dtl files, and specially README.dtl

Eric B.

Le Mon, 17 Oct 2005 03:53:56 +0200, Laurent GALAIS a écrit:

...

Bonjour Ravi,

I was wondering if you did receive a response to that question you had or if you figured a way around ... as I'm interested in doing the same thing. I'm looking in having my agents entering specific additional info for each specific case they enter in order for me to generate customized/targeted chart reports.

Thank you !

Laurent

At 02:21 AM 9/28/2005, APPANAH Ravi wrote:

...

Hi everybody !!!

I'm a new user of OTRS. I plan to use it for our company...

I need to add a new field when creating a new ticket.

It's very easy to modify the database structure but I don't know how to modify Ticket screens.

Thanks in advance for your help.

Regards, Ravi APPANAH

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