[otrs] LDAP authentication not working

21 Apr 2009

      Hi,

I can't seem to get LDAP authentication working for customer users.

It is a Windows 2000 domain with 2 domain controllers.

Can anyone see where I might be going wrong...?

Thanks

Emily

# ---------------------------------------------------- #
    # Customer LDAP Authentication                         #
    # ---------------------------------------------------- #

#Enable LDAP authentication for Customers / Users
  $Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP';
  $Self->{'Customer::AuthModule::LDAP::Host'} = 'xx.xxx.xx.xx';
  $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 
'ou=user,ou=dublin,dc=int,dc=domain,dc=com';
  $Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';

#The following is valid but would only be necessary if the
#anonymous user do NOT have permission to read from the LDAP tree
#  $Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'otrsldap';
#  $Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'password';

#CustomerUser
#(customer user database backend and settings)
    $Self->{CustomerUser} = {
      Module => 'Kernel::System::CustomerUser::LDAP',
      Params => {
      Host => 'xx.xxx.xx.xx',
      BaseDN => 'ou=user,ou=dublin,dc=int,dc=domain,dc=com',
      SSCOPE => 'sub',
      UserDN =>'otrsldap',
      UserPw => 'password',
    },
# customer unique id
    CustomerKey => 'sAMAccountName',
    # customer #
    CustomerID => 'mail',
    CustomerUserListFields => ['sAMAccountName', 'cn', 'mail'],
    CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'],
    CustomerUserSearchPrefix => '',
    CustomerUserSearchSuffix => '*',
    CustomerUserSearchListLimit => 250,
    CustomerUserPostMasterSearchFields => ['mail'],
    CustomerUserNameFields => ['givenname', 'sn'],
    Map => [
      # note: Login, Email and CustomerID needed!
      # var, frontend, storage, shown, required, storage-type
      #[ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ],
      [ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ],
      [ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ],
      [ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ],
      [ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ],
      [ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ],
      #[ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ],
      #[ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var' ],
      #[ 'UserComment', 'Comment', 'description', 1, 0, 'var' ],
    ],
  };

#Add the following lines when only users are allowed to login if they 
reside in the spicified security group
#Remove these lines if you want to provide login to all users specified in 
the User Base DN
#example: $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'ou=BaseOU, 
dc=example, dc=com';
  $Self->{'Customer::AuthModule::LDAP::GroupDN'} = 
'CN=OTRS_Users,OU=Security Groups,OU=Dublin,DC=int,DC=domain,DC=com';
  $Self->{'Customer::AuthModule::LDAP::AccessAttr'} = 'member';
  $Self->{'Customer::AuthModule::LDAP::UserAttr'} = 'DN'

[otrs] LDAP authentication not working

Emily Flynn