sure. simplest way is to read the documentation at otrs.org, specially chapter 5.2 and followings.... Li otrs-bounces@otrs.org schrieb am 06.04.2006 12:13:44:
Hi,
Is it possible to configure queues in such a manner that only a specific person can see the requests submitted by the customers.
Example: Queue Name is Finance Requirement: Only the user by name "Finance Manager" should be able to see the contents of the queue. Current Scenario: All the other users (ticket handlers) can see the requests received through this queue.
Thanks, Prafulla _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f?r Ihr OTRS System? => http://www.otrs.de/