Hi Michiel,
I use the DB customer backend. I wanted to be sure, that it isn't any beginner's mistake or a known problem before sending it to the dev list. I you think it's better, I'll post it there.
Timo Rupp
Leiter Entwicklung
Huber Verlag für Neue Medien GmbH
Lorenzstraße 29
D-76135 Karlsruhe
Tel. +49 721 15118-0
Fax +49 721 15118-11
rupp@huberverlag.de
www.huberverlag.de
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-----Ursprüngliche Nachricht-----
Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Michiel Beijen
Gesendet: Mittwoch, 2. September 2009 09:54
An: User questions and discussions about OTRS.
Betreff: Re: [otrs] German umlauts and customer auto completion
Hi Timo,
Actually these kind of issues are more suitable for the dev@ list than
for the otrs@ list...
Are you using LDAP or AD as the customer backend?
Kindest regards,
--
Michiel Beijen
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On Wed, Sep 2, 2009 at 08:37, Rupp Timo
Hi,
I've got a problem with the new auto completion for customers. Each time either the already typed part of the name or one field of the suggested cutomers contains a German umlaut (or other special chars) the suggestion box doesn't appear. I think it's an IIS speciality :-)
OTRS 2.4.3 / IIS 6.0 / MS SQL
I already tried a few things...
Add "escape" method here (AgentCustomerSearch.dtl) will fix the umlaut problen in the search string, but all spaced will be double-encoded. Spaces seem to be already encoded by YUI control.
myAutoComp.generateRequest = function(sQuery) { return "?Action=AgentCustomerSearch&Search=" + escape( sQuery ); };
Replace the code snipped that uses "Ascii2Html" (AgentCustomerSearch.pm) by inserting "HTML::Entities::encode" into the following code. To get the suggestion box to work I have to encode the plain value as well, so this hack is not very good.
push @Data, { CustomerKey => $CustomerUserID, CustomerValue => HTML::Entities::encode($CustomerUserList{$CustomerUserID}), CustomerValuePlain => HTML::Entities::encode($CustomerValuePlain), };
With these hacks the box appears each time it should but it produces new problems: the search string must not contain spaces and the plain value in result array is destroyed.
Encoding in DB and HTML pages of OTRS UI are correct.
I hope to get some suggestions to fix this. An IIS configuration issue? THX!
Timo Rupp Leiter Entwicklung
Huber Verlag für Neue Medien GmbH Lorenzstraße 29 D-76135 Karlsruhe Tel. +49 721 15118-0 Fax +49 721 15118-11 rupp@huberverlag.de www.huberverlag.de
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