Re: [otrs] Problem with attachments

----- Original Message ----- From: "Robert Kehl" To: "User questions and discussions about OTRS." Sent: Wednesday, March 17, 2004 9:35 PM Subject: Re: [otrs] Problem with attachments

On Friday, March 12, 2004 9:15 AM Branko Zecevic wrote:

...

The attached files are properly registered as attachments and can be selected in OTRS dialogs (e.g. History). Opening them results in the same error, as the associated program (e.g. Winzip for zip files) indicates the file is corrupt.

As mentioned earlier, after upload the size of the file is incorrect (larger). We assume the files are stored in text format and not as "binary" files.

Re-reading the previous posts, I get the impression you're trying to open the files by directly clicking on them? This won't work, as it's I tried both:

1. The attached files are properly registered as attachments and can be selected in OTRS dialogs (e.g. History). Opening them within an OTRS dialog results in an error, as the associated program (e.g. Winzip for zip files, IExplore for images etc.) indicates the file is "corrupt" (i.e. could not be read). 2. The system has been set up with the option "TicketStorageModule = Kernel::System::Ticket::ArticleStorageFS". As expected, the attachments are subsequently visible in the respective file system folders (i.e.C:/otrs/var/article), but are not of correct (initial) size. The files also cannot be opened or executed correctly when selecting them directly from the file system (i.e. by means of a file manager such as the Windows Explorer). For this reason I propose bug #360 be reopened as the problem can be documented to appear within the OTRS user interface. Regards Branko Zecevic