Thank you Thomas, It's working! Op wo 08-10-2003, om 16:47 schreef Thomas Nilsen:
I'm testing 1.1.3 of OTRS and using it agains an AD LDAP tree. When a user sends an email to the otrs@... queue, the new ticket is registered on the correct user, and the "CustomerID" field show the correct user as one would expect.
Could it be that your LDAP settings in Config.pm needs changing? I believe the key here is the 'CustomerID => ' entry. Set this to match you mail field. We are using :
CustomerID => 'mail',
Regards, Thomas
-----Original Message----- From: Wouter Mignon [mailto:wouter.mignon@khleuven.be] Sent: Wednesday, October 08, 2003 4:40 PM To: Otrs users Mailinglist Subject: [otrs] LDAP look-up customer
Hi,
When a customer sends a mail he isn't looked up in the LDAP. This is very annoying cause for every mail that we receive, we have to click 'customer', 'search user', 'update'. Could this look-up be integrated in the fetchmail script. So once the mails are fetched al the users known to the LDAP are associated with their LDAP entry?
greets, Wouter
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