ok.... found it out myself. didn't see, that each queue needs the reply defined. Its working now. Great... Am 10.02.2009 um 16:35 schrieb Roman Haag:
Hello all
I successfully installed OTRS and its working nice and fast (mod- perl). I have just a small problem/question: If a customer sends in a mail and a new ticket gets created, he doesn't get a notification as expected. Is this an issue in 2.3.4 -version or do I have to config something? I found the text which should be sent, but the first mail isn't sent. Sending mail works fine (notification about closing, adding notes, etc. is received).
Thanks for any help. Kind regards
Roman _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
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