/otrs-web/ is defined in the otrs2.conf file in your apache configuration, for example:

# agent, admin and customer frontend
ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/"
Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/"

So, you would place the graphic in :

/opt/otrs/var/httpd/htdocs/images/Standard/

Regards

2009/11/12 Agustin de Landa Gil <adelanda@inmagusa.com>

Thanks for the information.

 

One more question, what if otrs-web directory doesn´t exist. I am using OTRS 2.4.4

 

Agustín.

 

De: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] En nombre de Stephen Hall
Enviado el: miércoles, 11 de noviembre de 2009 0:31
Para: User questions and discussions about OTRS.
Asunto: Re: [otrs] Inserting company logo on OTRS

 

This has been covered a number of times, but here goes:

I assume you are wanting to add a company logo to the logon page of OTRS.

This example quickly edits Login.dtl which is not the best way of doing this, the real way is to create a theme for your company, and then you wont loose it in an upgrade. However, this is quicker.

If you want to add the logo to customers, etc, you'll need to edit their corresponding DTL files.

Regards

Company Logo

Edit : /opt/otrs/Kernel/Output/HTML/Standard/Login.dtl

Find the text below and add the IMG SRC line: 

<center>

<p>

</p>

<img src="$Env{"Images"}/LOGONAME.gif">

<p>

  <form action="$Env{"CGIHandle"}" method="post" enctype="application/x-www-form-urlencoded" name="login">




    <input type="hidden" name="Action" value="Login"/>

All graphics should be placed in /otrs-web/images/Standard/

Regards

2009/11/11 Namwoonde, Letty <namwoondel@telecom.na>

Hi all

 

May you please assist me with how to insert a company logo on OTRS, I have been struggling for sometimes now.

 

Thanks

 

Regards

 

Letty N. Namwoonde

Incorporated Engineer (in training)

Network Planning and Implementation

Tel: +264 61 201 2164

Switch: +264 601008321

Fax: +264 61 251 387

Fax2Email: 088618571

email: namwoondel@telecom.na

 

tn_signature

"Success lives within.''

 


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