Hi Nils,

thanks for this suggestion. I’m using IMAP but the connection is already trusted to enable the (already working) X-OTRS-Queue headers.

- Timo

Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Nils Leideck - ITSM
Gesendet: Mittwoch, 2. Dezember 2009 21:22
An: User questions and discussions about OTRS.
Betreff: Re: [otrs] TicketKey/Value not working

Hi,

On 02.12.2009, at 17:04, Rupp Timo wrote:

Any idea? Is there a configuration option (beside the watched headers listing) that could be the problem?

Sample headers of a test mail:
X-OTRS-TicketKey2: original-date-mssql
X-OTRS-TicketValue2: 2009-09-01 08:09:06
X-OTRS-TicketKey3: original-date-unix
X-OTRS-TicketValue3: 1251787566

OTRS Version is 2.4.5

do you use POP3 or IMAP ? There is a "trust" flag in the Postmaster Mailaccount setting .... 

Nils Leideck

-- 

Nils Leideck
Senior Consultant
nils.leideck@leidex.net

https://webint.cryptonode.de / a Fractal project