Re: [otrs] Unlock time out?

Hi Shawn, Shawn Beasley schrieb:

I seem to be missing something here. I have set the unlock timeout on my queue / sub queues, but nothing I seem to do makes the ticket unlock.

Escalation is working perfectly.

Is there some point that I am missing.

OTRS Version 2.1.5 SuSE 10.1

Ticket status any

var/cron/Unlock must be run (by cron) for executing the automatic unlocking mechanismn.

Many thanks for your help.

--Shawn

Bye, Alex