Him I'm trying out OTRS to implement it internally. I'm attempting to create a recurring ticket that will reopen every 3 month after being closed. The idea is to have a scheduled task (test backups/DR) that once a support agent completes, it will be reopened 3 months later do do again. So far, I've managed to get the GenericAgent to reopen the ticket, but the various things I've tried seem to trigger the action right away. What I would like is: 1. Ticket is closed 2. GenericAgent runs every day/week and checks the filter 1. Ticket Number is # 2. Ticket Closed More than X minutes ago (just testing with minutes for now) 3. GenericAgent reopens ticket and sends email. What seems to be happening is that the ticket is reopened regardless of how long ago it was closed. How does filter logic work here. Is it Ticket # **AND** Closed time or is it simply matching the first one? If so, how could I do what I'm attempting to do? Cheers, Pedro