hi,<br><br>i am new to otrs (otrs 2.3.4 on a centos 5.2.)<br>our requirement is when a agent close the ticket, notification should be<br>sent to the sender of the ticket(Customer) &amp; the notification should be the note<br>
that was written while closing the ticket.<br><br>close ticket notification with predefined static note(*** THIS IS JUST A NOTE *** The state of your ticket...............) is working fine.<br><br>but what about the dynamic note, any configuration changes.<br>
<br>thanks in advance,<br>-- <br>regards:<br>Amanpreet Singh<br><br>