Hi
I was hoping for some guidance with our
little conundrum
In the /index.pl?Action=AgentTicketZoom users
can quickly change the Queue of the ticket on the right hand side. This is
handy if the ticket is in the wrong queue (which is sometimes only obvious by
reading the ticket) and means the user doesn’t have to click to another
page to complete this action.
With this in mind we would like to add
change type and change priority in this same manner.
Please see attached screenshot.
How are we able to do this? As so far our
attempts do not seem to work
Caspar Kennerdale
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