
16 Aug
2007
16 Aug
'07
3:20 p.m.
Hi , I have nearly 15 Queues.Each queue have its own mail address. I have to set up auto response for each queue. But the field "Auto Response From:" is restricting me from re-use the auto response to more than one queue. With this field I have to set auto response for each queue , otherwise from mail id will be different for each queue.It would be better the "Auto Response From " with some OTRS variable.That will help to re-use auto Response for all the queues and for all from mail ids. Any workaround to avoid this situation. Thanks Sandeep