HI, Which file or files should i see if i wanna try to modify it ? Thx for your help. Regards, Julian. -----Message d'origine----- De : otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] De la part de Shawn Beasley Envoyé : vendredi 14 mars 2008 15:17 À : User questions and discussions about OTRS.org Objet : Re: [otrs] Notification Question Hi Julien,
Someone have an idea about my problem and my last request ?
Thx.
Best Regards, Julian.
-----Message d'origine----- De : otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] De la part de Julien CHAMPSEIX Envoyé : lundi 10 mars 2008 16:55 À : 'User questions and discussions about OTRS.org' Objet : RE: [otrs] Notification Question Importance : Haute
Yes but the problem is the following:
I'm notified when I have a new ticket in a queue but it's always using the default address system. I would be notified by different address following the Queue.
The notifications you are takling about are the agent notifications, I assume, and for these, there is only the one address (usually OTRS Notifacaions Master) The ones I was discussing were the addresses that your customers would see. Am I right in my assumption? If that is the case, then you need a development from OTRS AG :) Sorry, but we will be happy to meet your needs. -- Shawn Beasley ((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003/240/97521 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstandsvorsitzender: André Mindermann