If you’re using an LDAP backend, the username and password the Customer or Agent provide SHOULD be checked against your LDAP directory.  OTRS should forward the credentials to the LDAP server and, once your LDAP server accepts them, pass you along.


On 5/2/07 14:38, "Yves_Menge@swi.salvationarmy.org" <Yves_Menge@swi.salvationarmy.org> wrote:


i know but when a user tries to log in, how does otrs check the password cause there is no password for this users! they enter the first and last name (cn) and ther isn't any password to check but when they receive the error "password or user name incorrect"!

you know what i mean?


Mit freundlichen Grüssen
Yves Menge

--------------------------------------------------
The Salvation Army Switzerland
IT-Team
--------------------------------------------------
Yves Menge
(EDV - Support)

Hauptquartier der Heilsarmee
Laupenstrasse 5, 3001 Bern
Tel: 031/388'05'17
Mail: yves_menge@swi.salvationarmy.org

Support (Mo-Fr 8:30-12h , 14-16h):
HelpDesk-Hotline: 031/388'05'00
HelpDesk-Mail: helpdesk@swi.salvationarmy.org


Salvador Manzo <manzo@usc.edu>
Sent by: otrs-bounces@otrs.org 02.05.2007 17:12

Please respond to
"User questions and discussions about OTRS.org" <otrs@otrs.org>

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Subject

Re: [otrs] Customer Password for LDAP Auth




The username and password are for a “service account” used to login and read data from your LDAP back end.  Any unprivileged account, whose password won’t be changed, will do.


On 5/2/07 06:18, "Yves_Menge@swi.salvationarmy.org" <Yves_Menge@swi.salvationarmy.org> wrote:


When i try to access the Customer Interface it tells me "Login failed! Your username or password was entered incorrectly."

my config.pm section:

# ---------------------------------------------------- #
# CustomerLogin: Lotus Notes Backendintegration per LDAP auf SASWI1
# ---------------------------------------------------- #

$Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP';
$Self->{'Customer::AuthModule::LDAP::Host'} = '10.90.1.72';
$Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'OU=SWI,O=SArmy';
$Self->{'Customer::AuthModule::LDAP::UID'} = 'uid';
$Self->{'Customer::AuthModule::LDAP::UserAttr'} = 'DN';


What will the password be and how will the password bie checked?

Mit freundlichen Grüssen
Yves Menge

--------------------------------------------------
The Salvation Army Switzerland
IT-Team
--------------------------------------------------
Yves Menge
(EDV - Support)

Hauptquartier der Heilsarmee
Laupenstrasse 5, 3001 Bern
Tel: 031/388'05'17
Mail: yves_menge@swi.salvationarmy.org

Support (Mo-Fr 8:30-12h , 14-16h):
HelpDesk-Hotline: 031/388'05'00
HelpDesk-Mail: helpdesk@swi.salvationarmy.org

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---
Salvador Manzo  [ 620 W. 35th St  •  Los Angeles, CA 90089   e. manzo@usc.edu ]
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I would rather be exposed to the inconveniences attending too much liberty than to those attending too small a degree of it. Thomas Jefferson to Archibald Stuart, 1791