Hi,
I got more than one question of how to use the system because I have never
used an helpdesk-system. But I hoped someone already hade some kind of
small user guide, of how to use the system like,
* How do I answare the sender of the ticket?
* Can I set how long time one ticket have cost the supportdepartment?
* Should I rename default queues or how should I use them? My incomming
tickets land in the Postmaster-queue without any filter.
* What is Email-Ticket used for?
* How do I put an ticket into someones queue?
.... and so on...
Where can I read about this now? OTRS seems to be an common used system
and how do everyone learn, how to use it without an user manual?
"User questions and discussions about OTRS.org"
Hello,
On Thu, 2007-11-15 at 10:53 +0200, Anders Karlin wrote:
Is there some kind of usermanual where you can read how to use the system?
The admin manual only helps the admin to setup the system, not to use it.
At the moment there is only the admin manual for ((otrs)). A user manual is in progress, and will be released to the public as soon as it is finished; there is no definite end date for this project.
Specific questions are more than welcome here in the mailing lists. Please always provide your current system configuration (platform, DB, OTRS versions) And you will get answers.
Alternatively, we would be happy to setup and manage a system for you. As well, we offer consulting and training for ((otrs)), and would be happy to help you professionally in this area.
((enjoy))
Shawn Beasley
-- ((otrs)) :: OTRS AG :: Europaring 4 :: 94315 Straubing Fon: +49 (0)9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success!
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Med vänlig hälsning MEDBORGARSKOLAN STOCKHOLMSREGIONEN IT-Avdelningen Anders Karlin ______________________________________________________________________ www.medborgarskolan.se anders.karlin@medborgarskolan.se Medborgarskolan Stockholmsregionen Box 19193 104 32 Stockholm Besöksadress Hagagatan 23 A 08-457 57 00