Re: [otrs] 2 questions about priority ORDER

25 Aug 2009


      Hi,
...
2)       in the agent views the colour is different depending on
priority from grey to red . What's the criteria ?
Can we change the colour scheme in order to maintain the same approach
but with more priorities and in reverse order ?
the colors are defined in agent.css. You have to change it like this
(diff):

@@ -409,13 +409,13 @@
     background-color:#d1d1d1;
 }
 /* priority id color */
-.PriorityID-1 {
+.PriorityID-5 {
     background-color:#cdcdcd;
     font-size:12px;
     font-family:Geneva,Helvetica,Arial,sans-serif;
     vertical-align:top;
 }
-.PriorityID-2 {
+.PriorityID-4 {
     background-color:#cdcdcd;
     font-size:12px;
     font-family:Geneva,Helvetica,Arial,sans-serif;
@@ -427,13 +427,13 @@
     font-family:Geneva,Helvetica,Arial,sans-serif;
     vertical-align:top;
 }
-.PriorityID-4 {
+.PriorityID-2 {
     background-color:#ffcccc;
     font-size:12px;
     font-family:Geneva,Helvetica,Arial,sans-serif;
     vertical-align:top;
 }
-.PriorityID-5 {
+.PriorityID-1 {
     background-color:#ffaaaa;
     font-size:12px;
     font-family:Geneva,Helvetica,Arial,sans-serif;


hth,
Lars

    

Lars Monsees