29 Jun
2006
29 Jun
'06
5:15 a.m.
Hi, Gonzalo Balatti schrieb:
I need that when the time of escalation comes to 0, the priority is increased.
You have to Set TimeInterval to the same value like queue escalation.
The parameter timeInterval wherefrom it is?
I don't know where to set it if you use $HOME/bin/GenericAgent.pl => you have to try it yourself. If you use $HOME/bin/GenericAgent.pl -c db (GenericAgent-WebGUI), there are extra fields for params. Bye, Alex