See the earlier threads.  Also view this bug details. The ticket.pm patch available for this bug fix should solve the issue

http://bugs.otrs.org/show_bug.cgi?id=4257

Thanks and Regards,

Lokesh

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From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of MMoj@timocom.com
Sent: Monday, September 14, 2009 12:18 PM
To: otrs@otrs.org
Subject: [otrs] Error: After Upgrade from 2.3.4 to 2.4.4 -> Event based Notification does not work

Hey,

I have a problem with my OTRS 2.4.4. I had a test system running with otrs 2.4.3 and event based notifications. No problems in this version. After that I updated my production system with the otrs 2.4.4 version. Now I have a problem, cause the event based notification does´t work for me. I discussed this issue in the german otrs list and the only event which is working for me and for some other ppl ist the 'TicketCreate' event.

Can anybody held me out with a work around to get the event based notifications to work?

Mit freundlichen Grüßen / Kind regards
Markus Moj
IT Infrastructure & Services

TimoCom Soft- und Hardware GmbH
In der Steele 2
D-40599 Düsseldorf
Tel: +49 211 88 26 80 14
Fax: +49 211 88 26 70 14
eMail: MMoj@TimoCom.com
www.TimoCom.com
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