I´ve seen that there is an option in Defaults.pm to control which hours mustn´t be used for the calcualation of the escalation time. It would be nice to have OTRS use this for the reminder mails, too. Lars
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org]On Behalf Of Morten Kjetland Sent: Monday, January 12, 2004 10:35 AM To: otrs@otrs.org Subject: [otrs] reminder - to many mails
Lars Monsees wrote:
Is it possible to configure that reminder-mails aren´t sent on a weekend? Opening my mailbox this morning I found 70 new mails (for only two tickets) =)
Lars _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System?
Hi,
I have the same problem. I got 360 mails this monday, becase I put a reminder on some 20 tickets. It seams like otrs was sending mail each second hour all through the weekend.
-Morten
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