Re: [otrs] Problems with open ticket´s on win32

Hi Bruce, On Thu, Aug 12, 2004 at 01:15:36PM -0300, Bruce E. Souza wrote:

I installed and configured OTRS on Windows 2000 and when I send an e-mail to a specific e-mail address (i.e.:support@mydomain.com), OTRS not open a ticket neither responds to the sender with the ticket number. It just works when I open a ticket by web browser (i.e.: http://myhost/otrs/customer.pl )

I do need configure something more on MySQL or Mercury Mail?

Would you please help me about this?

Just use the POP3 Interface: http://doc.otrs.org/1.2/en/html/receiving-email.html#RECEIVING-EMAIL-POP3

Bruce

Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!