made a test and it works perfectly :-) sounds very cool !! is there any option that can make type list available on the left of the zoom ticket view ? what i'm searching is the simpliest way to modify tickets type without using the freefield option. Rachid On Fri, Apr 24, 2009 at 06:41:19PM +0200, Rachid Zarouali wrote:
something like : Ticket => { Queue => ['myqueue'], State => ['some state'], Type => ['incident','update','scheduled'] },
am i right ?
Rachid
On Fri, Apr 24, 2009 at 06:33:09PM +0200, Frans Stekelenburg wrote:
I think that only can be achieved with configuring ACLs.
gr, Frans
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Rachid Zarouali Sent: vrijdag 24 april 2009 18:01 To: otrs@otrs.org Subject: [otrs] type by queue ?
Hy all, i was wondering, how can i bind several type i have defined in the admin interface, like: - incident - update - scheduled ..... to only one of the otrs queues i have ?
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