Hi Danie, On Fr, Jul 22, 2005 at 11:41:24 +0200, Danie Theron wrote:
Just a quick newbie question. I see it is possible to incorporate OTRS into existing IMAP mail servers etc. Does this imply that an agent/customer can merely reply to an emailed ticket and it will be updated on the OTRS system?
No, that isn't possible yet. OTRS gets the mails from pop3 accounts or directly from a mailserver and the mails are stored in the ticket system. Replys of agents and customers are stored in the syme way too, so all datas are stored in OTRS and not on a imap server, e.g.
I might be getting ahead of myself :) , or can it become a future request...:P
It could become a future request, but it isn't easy to implement and it'll take a lot of time :(. Best regards, Christian -- ((otrs)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!