Re: [otrs] otrs statistics about carried forward tickets for a day

Use ticket_history table for your query.

I found this useful, but the OP was using the GUI ("I am generating using report tool")... Sadly I'm no help because I do all my reporting direct from PostgreSQL and am not very familiar with Statistics module...

Message: 3 Date: Thu, 6 Feb 2014 07:21:18 -0500 From: Gerald Young Subject: Re: [otrs] otrs statistics about carried forward tickets for a day To: "User questions and discussions about OTRS." Message-ID: Content-Type: text/plain; charset="iso-8859-1"

Use ticket_history table for your query.

On Thu, Feb 6, 2014 at 6:29 AM, Darshak Modi wrote:

...

hi, we want find how many tickets created in a day [ new ], how many are worked upon [ closed ] and if any tickets remain opened. I am generating using report tool. But all tickets that are closed , come only in closed state, and not in new state.

it is difficult to know how many actually created , closed and carried forward if any . I get report like below State Type Thu 30 Fri 31 closed 14 16 new 1 0 open 0 0 Sum 15 16

Here it should come like new is 15, closed 14, open 1. Is that possible ?

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