Hi Alex
Thanks for your immediate reply
One more thing where can i find this Ticket::QueueViewAllPossibleTickets
i am just new in this system so i don't khow much yet.
I am looking forward to your reply
On 1/31/07, Alexander Scholler
Hi,
Ramziddin Artykov schrieb:
Hi folk
It is possible a newbie question but anyway I would really if anybody responses this issue.
The case: Imagine you have two users: "Writer" and "Sorter" Both of them are in a group "Support-Team". It has a queue called "Questions" The "Writer" has all permissions (ro,rw and etc) for this group, as he should read and answer all customer tickets.The "Sorter" has all but rw (he does not have only this permission) because he only should have rights to move, read, change owner and priority. The Problem: When a customer sends a ticket to "Questions" queue Why only "writer" can see this ticket the "sorter" cannot see it when they are logged into the agent web interface.
"Sorter" can search and then reads the found tickets because he has RO-rights. With Ticket::QueueViewAllPossibleTickets you can enable that RO-right are sufficient for viewing Tickets in queue-view.
Can anyone help me with this.
Regards.
Ramziddin
Bye, Alex _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/