Re: [otrs] Outlook integration in otrs

polloxx wrote:

On Thu, Oct 2, 2008 at 5:43 PM, Nils Breunese (Lemonbit) wrote:

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polloxx wrote:

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We're using otrs as our ticketing system, which is running on an internal server. The problem is that adminisrators sometimes are unable to access the server to answer a ticket: when they are at a customers network. They have always access to our Exchange server. At this point I just drup a copy of the ticket on the Exchange.

But I'm convinced there are better solutions for mobile users.

Sounds like you just need to configure your network so that remote users can access OTRS (think firewall/VPN/etc.).

That's no option. We have a firewall and VPN. That's just what we want to avoid.

I don't really understand what you want to avoid. If you already have a VPN setup then remote agents should be able to use that to access OTRS. Nils Breunese.