I’ve got an OTRS server running version 2.2.4 on an
Ubuntu 8.10 server. The system is currently using mysql as the database.
I’ve got a new OTRS server that I’ve just built
running OTRS 2.3.2 on an Ubuntu 9.04 running mysql.
I’m attempting to migrate all of the data from 2.2.4
over to 2.3.2 but I’ve not had much success. Currently at this point I
tried to follow the directions here
http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=31
to the best that I could with the version differences but
have yet to succeed.
I’ve logged in with the local admin account and am
able to get in to the new OTRS setup in its vanilla form.
At this time what I’ve tried is
Copy my Config.pm from the old server to the new server
Backup the database using Mysql Administrators GUI from the
old server
Restore the database to the new server using Mysql
Administrator GUI
Restart the apache service
All I get at this point is a fail. The when I go to the
address of the new server, apache won’t translate the perl scripting and
firefox asks me if I wish to download index.pl
If I copy the Config.pm back to the original setup of 2.3.2
I can get back in to the server, even though Mysql shows the data in the
database, I don’t see it in the new setup.
Ultimately if I could just import all the tickets from the
old system over to the new system, I’ll recreate some of the
customizations I’ve made. Is there an easy way to just export all the
ticket data?
Penn Wilbert
Information Systems Engineer
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Univ. of Maryland, Baltimore. School of Dental Surgery
650 W. Baltimore St.
Rm. G428
Baltimore, MD. 21201
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Phone: 410-706-5745
Cell: 443-618-4976
Fax: 410-706-3389