[otrs] Technician Dashboard

All; We're running OTRS 5.0.11. I have one technician whose dashboard view never shows tickets, even tickets in queues that he has full permissions to, and has "subscribed" to (personal preferences --> My Queues). It even refuses to show tickets which belong to him. I've looked at this several times, and can't seem to find the solution. Anyone have any ideas? Thank you, Dominic L. Hilsbos, MBA, CSDA Director - Information Technology Perform Air International Inc. DHilsbos@PerformAir.com www.PerformAir.com