Hi!
I need another requirement, and is to have some kind of control
over the folders that are created when attachments are submitted.
Basically is because I need the attachments to stay under a
single folder, and not several folders randomly created.
Hope anyone can help me.
Thanks and regards
María Alejandra Piedra
Unidad de Informática
y Sistemas de Información
IICA (506) 2216-0171
De: Alejandra Piedra
Enviado el: Martes, 25 de Mayo de 2010 11:32 a.m.
Para: User questions and discussions about OTRS.
Asunto: RE: [otrs] OTRS Terms of use (Alexander Halle)
Hey there people!
I managed to have the system write some folders on another
computer, so I think it’s possible.
But I’m still getting the following error.
directory
//scnkti1415/FileServer/2010/05/25/check_permissions.1128 changed before chdir,
expected dev=2 ino=0, actual dev=-1 ino=0, aborting. at
../..//Kernel/System/Ticket/ArticleStorageFS.pm line 48
I gave access to Apache to an Active Directory user, and gave access
on the Security tab on the Folder.
I’m so close, what else can I do?
Thanks and regards
María Alejandra Piedra
Unidad de Informática
y Sistemas de Información
IICA (506) 2216-0171
De:
otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] En nombre de Henry
Devito
Enviado el: Lunes, 24 de Mayo de 2010 08:20 p.m.
Para: User questions and discussions about OTRS.
Asunto: Re: [otrs] OTRS Terms of use (Alexander Halle)
If you are running under windows, make sure the user
that Apache is running as has permissions to the file server.
Go to control panel services, right click on Apache ->
properties -> logon tab.
Set a user in here. The local account does not have
access to write to a network drive.
Thanks
Henry Devito
CCIE MCSE RHCE TTCE.
River City Networks
On Mon, May 24, 2010 at 11:50 AM, Alejandra Piedra <Alejandra.Piedra@iica.int>
wrote:
Hey Everyone!
I’m configuring the system so
it uses a FileServer to save the attachments, like indicated on the last
e-mail. Now I’m having some difficulties
My OTRS installation is on
Windows and I’m trying to set the ArticleDir so it has access to my
FileServer. When I try to set it like //scwsti1444/FileServer, it gives me the
following error:
directory
//mycomputer/FileServer/2010/05/24/check_permissions.4228 changed before chdir,
expected dev=2 ino=0, actual dev=-1 ino=0, aborting. at
../..//Kernel/System/Ticket/ArticleStorageFS.pm line 48
I’ve given all access to this
folder which, for testing, is located in my computer.
What else is missing?
Thanks and regards
María
Alejandra Piedra
Unidad
de Informática y Sistemas de Información
IICA
(506) 2216-0171
De: otrs-bounces@otrs.org
[mailto:otrs-bounces@otrs.org]
En nombre de Leonardo Certuche
Enviado el: Viernes, 21 de Mayo de 2010 10:26 a.m.
Para: User questions and discussions about OTRS.
Asunto: Re: [otrs] OTRS Terms of use (Alexander Halle)
Hi
there,
Alejandra, there is a sysconfig setting that allows you to store attachments
not in DB but in filesystem, where are much easier to delete. It's at Ticket
-> Core::Ticket and it's called Ticket::StorageModule ;)
Leonardo Certuche
www.itconsultores.com.co
On
21 May 2010 09:09, Alejandra Piedra <Alejandra.Piedra@iica.int>
wrote:
Hello
Philippe
I would be greatly interested in the remove attachment feature. Since some of
the attachments the users send aren't useful, it would be great if we could
just delete them and not make the database any bigger.
If you can't share your code is there a chance you could tell where to look
into so I can make my own modifications?
Thanks and regards
Maria Alejandra Piedra
-----Mensaje original-----
De: otrs-bounces@otrs.org
[mailto:otrs-bounces@otrs.org]
En nombre de Martignier, Philippe
Enviado el: Viernes, 21 de Mayo de 2010 08:01 a.m.
Para: 'otrs@otrs.org'
Asunto: Re: [otrs] OTRS Terms of use (Alexander Halle)
Alexander,
Thanks for your response, it seems so we can do what we want with OTRS :)
I have nothing against giving our code.
The only point is that I will not be the one who will develop that code and can
not force him to do so (but I will propose) :)
I wanted only to be sure that there is no problem if we customize the code in
the way WE want and need.
I put WE in capitals as this draft feature for example may not be to the taste
of others.
The developments will be made as much as possible OUTSIDE Otrs in order to be
able to upgrade without being able to rewrite all code ...
So I am still wondering if others could be interested by such modifications ...
Cheers
Philippe
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