Robert,

Like you said, I don't think that's a problem at all with the same name of a group and a queue.

In my case, I didn't setup any special group, I just use the default user group and it works.  And I did try to change the group setting for the queue to see if it hides/shows correctly, and it did the tricks.

Hopefully someone on the list who is much more knowledgeable can answer the question.  I'm very new to OTRS too (only a week time)....

Best luck,


Poe

On Tue, Apr 1, 2008 at 4:44 PM, Robert Brown <toomanyservers@gmail.com> wrote:
Poe,
 
  I wish it were that simple. I did just go in and double check.  The permissions are all OK.  Is there a limitation that anyone knows of with a Queue being named the same as a group?  I can't imagine there would be.
 
-Robert
 


 
On Tue, Apr 1, 2008 at 4:27 PM, Poe Chen <poe.poechen@gmail.com> wrote:
Hi, Robert,

I believe it's a permission issue with the queue.  You might want to double check that new queue you just added has the correct "group".  Just login as admin and go to Admin->Queue->Select the new queue->Change and then check the group setting.

Best regards,


Poe

On Tue, Apr 1, 2008 at 2:54 PM, Robert Brown <toomanyservers@gmail.com> wrote:
Hello,
 
 I have my OTRS installed and running however I'm not able to see the queues that I've assigned to a user when I'm logged in as that user.  I'm really hoping someone can help me.  I've read over the documentation and am sure I've followed it, however there is just something I am missing.
 
I've created the user and created the group.  Then I've mapped the user to the group.  I've assigned the user move_into, create, owner and priority.  I've then assigned the queue to the group.
 
However when I login as the user, I don't see the queue I just created.
 
I'm running OTRS 2.2.5 on Suse.
 
Any help would be very much appreciated.
 
Thanks,
Robert
 
 

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