Hello everyone! Ran into some troubles, hoping a fellow slacker that knows better than me or someone with expertise in the areas im having trouble could help me out. I first tried to setup OTRS from the tarball source. Webpage worked but emails weren't coming in and I could tell I was missing something but I just didn't know what. So I found a little prog that converts rpm's to tar packages for slack. I did that to a suse rpm package and found some things im missing from my tarball install. One was a startup script. It went into /etc/init.d/otrs. Slack has a different directory for putting those... however I know that doesn't matter to you all, I just needed to know what im missing to put all the pieces together. Im not sure how to get any of the cron jobs running. If anyone could shed some light on that, that would be super. I do have the webpage itself working. Settings I set save, users I create are created.. etc. The other thing, when I started the otrs script in the /etc/init.d folder I got a few errors, like rcapache couldn't be found. Im not sure what I would need to change in that script to make it work for me and slack. Thank you in advance for any help. Jonathan Larsen Mountain West Heart Center IT Dept it@heartslc.com