Hi all,<div><br></div><div>Can agent change the status of a pending ticket to &quot;open&quot;? </div><div><br></div><div>I can NOT find any action in agent ticket zoom in page to change the status of a pending ticket (status: pending reminder, pending close+ or pending close-) to &quot;open&quot;.</div>
<div><br></div><div>Per the original OTRS ticket status design, which action is agent supposed to take when pending time of a pending reminder ticket has been reached? </div><div><div>What is the expected next status of a pending reminder ticket?</div>
<div><br></div><div>Thank you!</div><br>-- <br>Best regards,<br><br>Edmond Chan<br>
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