Hi, Thanks for the help,
I have reset the otrs instance permissions (using SetPermissions.pl); restarted the Oracle Server and apache. So far I am creating new tickets successfully. However, at the backend, I'm getting the following error:
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[Error][Kernel::System::Ticket::TicketNumberLookup][Line:637]: ERROR Database disconnected, SQL: 'SELECT tn FROM ticket WHERE id = ?'
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What could this be?
Michael