Hi Markus, yes, unfortunately. It's already fixed http://bugs.otrs.org/show_bug.cgi?id=4433 Just upgrade Kernel/Modules/AgentTicketCompose.pm new revision: 1.81.2.3 http://source.otrs.org/viewvc.cgi/otrs/Kernel/Modules/AgentTicketCompose.pm?... And it should work fine. -Martin On 20.10.2009, at 08:33, MMoj@timocom.com wrote:
Hey,
Can some one tell my why OTRS "Next ticket state" is per defaul "closed successful" when it is set to be "open" in "Ticket::Frontend::AgentTicketCompose###StateDefault"?
Is it a bug?
With the Update from 2.4.4 to 2.4.5 today this changed to be "closed successful" but the Helpdesk agents want it to be "open" instead, but it does not work if I define it as "open" int the "ViewCompose".
Can some one help me out with a workaround or something?
Mit freundlichen Grüßen / Kind regards Markus Moj IT Infrastructure & Services
TimoCom Soft- und Hardware GmbH In der Steele 2 D-40599 Düsseldorf Tel: +49 211 88 26 80 14 Fax: +49 211 88 26 70 14 eMail: MMoj@TimoCom.com www.TimoCom.com Geschäftsführer: Jens Thiermann, Gunther Matzaitis Amtsgericht Düsseldorf, HRB 34489
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